I Face Personality.co Hidden Subscription Charges and Request €79.90 Refund

April 10 3:43 PM279

I purchased a one-time personality test on the website https://personality.co/ for €1.95, believing it to be a single, non-recurring payment. At no point was I clearly informed that I was subscribing to any membership or recurring service, nor did I knowingly consent to such a subscription. Despite this, I have discovered two unauthorized charges of €39.95 each on my CaixaBank card, one in March 2026 (around 11–12 March 2026) and another in April 2026 (around 08–09 April 2026), for a total of €79.90. I did not use any additional services from Personality.co and did not authorize these recurring payments. I consider these charges misleading and unauthorized. Today I contacted Personality.co by email, requested the immediate cancellation of any subscription linked to my account, and demanded a full refund of the €79.90 that was charged without my informed consent. In response, the company has sent me a confirmation email stating that the subscription has been cancelled. I am attaching this confirmation as evidence. I have also blocked my card with CaixaBank and requested a new one so that no further charges can be made. I have seen online that many other users report having experienced the same kind of unexpected recurring charges by this company, which reinforces my concern about their practices. I request a full refund of the total amount of €79.90, written confirmation that the subscription remains cancelled, and an assurance that no further payments will be taken from my account in the future. I kindly ask that this situation be resolved as soon as possible and that my refund request be treated with priority, given that these charges were made without my clear and explicit consent.

1 Support

Comments

Similar Complaints

Personality.co Unauthorized Charge After Test

March 31 1:55 AM76

I recently completed a personality test on the website Personality.co, for which I was charged €1.95 on Monday 23rd via ...

Personality.co Fraudulent Reoccurring Charges

March 29 8:09 PM88

I agreed to pay $1.95 to Personality.co for what was advertised as a free personality test. At no point did I knowingly ...

Personality.co Trial Turned Into Paid Subscription Without Warning

December 19, 2025 2:05 PM180

I purchased a service from the website Personality.co that was presented only as a “personality test trial” and advertis...

Personality.co Charged Me Without My Consent

December 15, 2025 7:48 PM278

I had taken a personality test on personality.co on 9 June 2025 and paid 69 Turkish liras for access to the test results...