I purchased a one-time personality test on the website https://personality.co/ for €1.95, believing it to be a single, non-recurring payment. At no point was I clearly informed that I was subscribing to any membership or recurring service, nor did I knowingly consent to such a subscription. Despite this, I have discovered two unauthorized charges of €39.95 each on my CaixaBank card, one in March 2026 (around 11–12 March 2026) and another in April 2026 (around 08–09 April 2026), for a total of €79.90. I did not use any additional services from Personality.co and did not authorize these recurring payments. I consider these charges misleading and unauthorized. Today I contacted Personality.co by email, requested the immediate cancellation of any subscription linked to my account, and demanded a full refund of the €79.90 that was charged without my informed consent. In response, the company has sent me a confirmation email stating that the subscription has been cancelled. I am attaching this confirmation as evidence. I have also blocked my card with CaixaBank and requested a new one so that no further charges can be made. I have seen online that many other users report having experienced the same kind of unexpected recurring charges by this company, which reinforces my concern about their practices. I request a full refund of the total amount of €79.90, written confirmation that the subscription remains cancelled, and an assurance that no further payments will be taken from my account in the future. I kindly ask that this situation be resolved as soon as possible and that my refund request be treated with priority, given that these charges were made without my clear and explicit consent.
I recently completed a personality test on the website Personality.co, for which I was charged €1.95 on Monday 23rd via my PostePay card. I accepted this small payment only for the one-time test and I was not informed of, nor did I request or accept, any kind of subscription or recurring service. De...
I agreed to pay $1.95 to Personality.co for what was advertised as a free personality test. At no point did I knowingly agree to a recurring subscription or monthly membership. After reviewing my bank statements, I discovered that I have been charged $29.95 every month from August 1st to March 30th ...
I purchased a service from the website Personality.co that was presented only as a “personality test trial” and advertised as costing approximately $2 USD. However, during the purchase process, it was not clearly or explicitly stated that after this trial, the service would automatically convert int...
I used a service on the website Personality.co that was presented only as a “personality test trial” and listed at a price of approximately $2 USD. During the purchase process, it was not clearly, explicitly, or understandably disclosed that after the trial period, the service would convert into a r...
I had taken a personality test on personality.co on 9 June 2025 and paid 69 Turkish liras for access to the test results. On the same day, I cancelled my membership through the website and did not receive any further charges for almost six months, which I consider clear proof that my cancellation wa...
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