Pers Investment  Regarding Missing Lot Information And Refund Process

I have been working with this company since 08.02.2024. My investment account is managed by Investment Specialist Ms. K******. Due to some incorrect transactions I made, I was provided with a refund procedure. I have collected the total 60 lots as required however, they are still saying I have 3 lots left to convert. I have not received any information regarding this matter. I request detailed and explanatory information about the completion of the refund process and the status of the remaining 3 lots. I have decided not to open any transactions during this process and will maintain this decision until the issue is resolved.