Wolf Markets Staff Opened Trades That Lost My ₺70000 and Refused to Refund It

On November 4, 2024, I started trading with Wolf Market following the guidance of Mr. E***, and Ms. B*** was assigned as my representative. Since I had never traded on this platform before, I initially struggled. With Ms. B***’s support, I began trading, and not fully understanding the system, I continued funding my account and taking trades in the hope of recovering my money. Later, during a conversation with Mr. U*** Ç***, Ms. B***’s supervisor, I was convinced to fund my account one last time. He assured me that trades opened by the company’s staff would be risk-free and that I would be able to retrieve my initial funds. I was told that to refund my principal, 5 lots of simultaneous buy and sell positions in commodities, pairs, and indices needed to be opened risk-free. Desperate, I accepted and deposited ₺70,000. The company also credited my account with a $10,000 bonus. Two trades opened by the company staff were closed without any issues. However, on the third simultaneous buy and sell trade, opened one minute apart, I noticed that both positions were in loss, with the buy position losing $5,859 and the sell position losing $5,022. They gave explanations like spread difference and slippage, which were far from satisfactory. While I accept responsibility for the losses in my other trades, since these trades were opened by the company staff, I requested at least a refund of the ₺70,000 I deposited most recently. However, Mr. U*** stated that this was not possible and that it was not possible to refund nonexistent money. He said the best they could do was to assign bonus funds to my account, allowing me to withdraw profits from trades made with the bonus. Out of desperation, I accepted, but as you can imagine, it will take a long time to recover this money, and I am not even sure if I will be able to withdraw the profits. Unfortunately, I have completely lost trust. If possible, I request the refund of the ₺70,000 lost due to the trades made by the company staff, excluding the losses I incurred through my own trades. I am seeking your assistance on this matter.