PeP Account Suspended While My Transfer Is Missing
On 16.05.2026, a friend sent ₺3,500 to my Pep account. When the transaction did not appear in my account, I contacted customer service and was told that the recipient information had been entered incorrectly. However, I clearly stated that my information was correct. I was asked to send the receipt and an email, and I provided all the requested documents completely. After manual checks, I was informed that the money would be transferred to my account within 1–5 days, but as of today, 5 days have passed and I still have not received any result. On top of that, even though I made no mistake, I was told that I had entered my password incorrectly, my account was suspended, and I completely lost access to my Pep account. Despite there being no fault on my side, I cannot use the money sent to me, and my account remains blocked. I urgently request that the ₺3,500 be transferred to my Pep account immediately and that my Pep account be reactivated without delay so I can regain access to my funds. Otherwise, I would like to state that I will file complaints with the relevant authorities regarding this matter.
Unfortunately, there's still no response or result from Pep.
On 16.05.2026, an amount of 3,500 TL was sent to my account number 906642723, but the money did not appear in my account. Customer service said the recipient information was incorrect; I indicated that it was correct and sent the requested receipt via email. Despite being told that the money would be transferred after a manual check within 1–5 days, I have not received any result. Additionally, my account was suspended with the reason "you entered the wrong password" and I cannot access it. I state that this error was not caused by me, and I request a refund of the sent money and that my account be reopened immediately.
I request that my account be reopened and that my ₺3,500 transfer be refunded. Customer service provided incorrect information, claiming that I had entered my password incorrectly, and my account was subsequently suspended. Although I was told that the transfer would be processed within five days, I have still not received any resolution or update.
I can't reach customer service and my money is literally gone, and there's no one to explain. I can't find anyone to tell my situation to. In this huge electronic banking system, my money disappeared, there's no point of contact, no customer service support.