After my June 30 Moscow-Ankara flight with Pegasus, which was already stressful due to long delays, I discovered my luggage was severely damaged. The baggage staff at the airport assisted me in filing a report, and Pegasus contacted me via email on July 2 to discuss resolution options.
However, despite my responses, Pegasus has failed to follow up or provide any resolution. It has now been five months, and I feel like this is an intentional tactic to make customers forget the issue. This is completely unacceptable. I’ve attached the relevant correspondence as proof and demand immediate action to resolve this matter. Pegasus must take responsibility and provide proper compensation for the damaged luggage.
On 24/08/2025, I flew from Antalya to Adana with Pegasus Airlines. I handed over my luggage in good condition at Antalya, but when I arrived in Adana, I received it damaged, open, and missing some of my belongings. I immediately filed a lost property report, and after rechecking, my missing items we...
On my Pegasus Airlines flight from Amsterdam to Sabiha on October 6, 2024, I received my luggage with a broken wheel. When I reported the issue, I was told to fill out a damage report and was assured that the luggage damage would be compensated. It has now been 20 days, and I still haven’t received ...
On January 18, 2025, during my Sarajevo-Istanbul flight with Pegasus Airlines, my suitcase was completely ruined beyond use. I reported it at the airport, filled out a damage form, and Pegasus provided a new suitcase as compensation. I thought the issue was resolved—but it was short-lived. On Janua...
On August 23, 2025, during Pegasus flights PC601 and connecting flight PC4050, my suitcase was severely damaged at Kayseri Airport. The handle and wheels were broken, a part of it came off completely along with the grip area, and the suitcase became unusable. A report was filed at the airport, and I...
On June 17, 2024, during my return flight with Pegasus at 16:50, my suitcase was damaged. I reported the issue immediately to the authorities at the airport before leaving. I was asked whether I wanted a replacement or compensation, and I chose compensation. A form was filled out, and photos of the ...
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