My spouse flew from Sabiha Gökçen to Ordu on July 16, 2024, on Pegasus flight H7ZR69. Despite checking in the luggage, it was not loaded onto the plane and was not received upon arrival. When I called customer service, it took about 50 minutes to get connected. When explaining the situation, Ms. M**** from lost baggage showed little concern, stating that an investigation would be conducted and nothing could be done immediately. I requested that the luggage be sent on the next flight and then delivered to my address by courier. I will never fly with this airline again.
On September 28, 2024, during my 6:30 AM flight from Sabiha Gökçen to Trabzon with Pegasus Airlines, my luggage was lost. I’m a student, and all my clothes and personal belongings were in that suitcase, leaving me in a very difficult situation. Despite filing a report, it has now been 5 days, and I ...
On 01/05/2025, my husband and I traveled from Ercan Airport to Istanbul Sabiha Gökçen Airport on flight PC1921. When we landed at Sabiha Gökçen, my husband's checked luggage did not arrive. We filed a report at the Pegasus Lost Luggage section at the airport. The luggage was delivered to our home on...
On April 4, 2024, I flew from Sabiha to Bodrum on Pegasus flight PC2254, scheduled to depart at 17:45. The Sabiha airport was chaotic because the baggage belts of Pegasus were not working. All the luggage was scattered around with no security or organization. There was only one person scanning bagga...
While returning with the Pegasus Airlines flight number PC5304 on 20/05/2023, I had a problem because the luggage of all the passengers was not loaded and the pilot did not inform us before boarding the plane. Due to the fact that they did not accept my luggage in the cabin, my wallet, car keys and ...
On June 29, 2024, I flew with Pegasus Airlines from Medina to Istanbul Sabiha Gokcen Airport. Upon arrival, I discovered that many passengers, including myself, were missing their luggage. We were told this was due to weight restrictions on the aircraft. The airline promised to contact us within two...
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