Today, I flew to the Netherlands on Pegasus Airlines' 10:30 AM flight, only to discover that my luggage was left behind in Istanbul. Upon arrival, a report (EInPC10616) was filed at the airport, but I had no clothes, chargers, or essentials with me. When I contacted Pegasus, they informed me that they wouldn’t address the issue until 24 hours had passed.
I am now struggling without basic necessities and can’t even shop for replacements because I was told reimbursement would only be processed for items purchased 24 hours after filing the report. This slow and dismissive approach is unacceptable. Pegasus must take immediate responsibility for their mistake, provide proper assistance, and compensate me for this inconvenience.
I flew from Sabiha Gökçen Airport to Eindhoven Airport with Pegasus Airlines on December 11. My PNR number is Uttszh. When I arrived in Eindhoven, about 10 people, including myself, did not have their luggage. We were inconvenienced for 2 days. My luggage arrived from Istanbul 2 days later. When I called Pegasus customer service, they told me to keep the receipts for necessary expenses (t-shirts, underwear, toothbrush, etc.), then file a claim with them, and they would reimburse me. I filed a claim and submitted all my receipts. About a week later, they also asked me to send the receipts via email, which I did. Today is the 22nd, 11 days have passed since the incident. They still say the review is ongoing. What are you reviewing for 11 days? I want the money for the receipts I submitted as soon as possible. You cannot inconvenience people this much. Because of you, I had to buy t-shirts, underwear, a toothbrush, and a charger. I traveled back and forth to get my luggage. Worst of all, I was stressed for 2 days about whether and how my luggage would arrive.
On July 21, I flew from Istanbul to Hamburg with Pegasus Airlines, flight number PC 1043. When I arrived in Hamburg, I was shocked to find that my luggage never arrived. I waited around the baggage claim area for hours, but it was nowhere to be found. What made the situation worse was that no one a...
On 24/08/2025, I flew from Antalya to Adana with Pegasus Airlines. I handed over my luggage in good condition at Antalya, but when I arrived in Adana, I received it damaged, open, and missing some of my belongings. I immediately filed a lost property report, and after rechecking, my missing items we...
On August 9, 2024, I flew with Pegasus Airlines on flight PC1872 from Ercan, Northern Cyprus, to Antalya Airport. Upon arrival, I discovered that my luggage was missing. I went to the Lost and Found department at Antalya Airport, and they helped me file a "Çelebi" report for my lost bag. The report ...
On September 28, 2024, during my 6:30 AM flight from Sabiha Gökçen to Trabzon with Pegasus Airlines, my luggage was lost. I’m a student, and all my clothes and personal belongings were in that suitcase, leaving me in a very difficult situation. Despite filing a report, it has now been 5 days, and I ...
On Tuesday, December 10, 2024, I experienced a great deal of disappointment due to the issues with my flight on Pegasus Airlines, flight code PC2571, from Malatya to Istanbul and Istanbul to Denizli. My flight, originally scheduled for 09:00 AM, was delayed due to weather conditions, and we were kep...
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