Hello everyone. Why does Pegasus, a company providing car rentals through its website, turn a deaf ear to the grievances of its frustrated customers? CarTrawler, responsible for many people's dissatisfaction, raises the question: Why does Pegasus remain indifferent despite numerous complaints about this company? Does saying "We are just intermediaries" mean you bear no responsibility for or lack any involvement in transactions conducted through your service? Is there no authority at Pegasus to oversee audits or address customer grievances? How does it benefit you to have people mistreated? Why are you so unresponsive and seemingly oblivious? Do you have no mechanism to audit the companies you make agreements with? Or is your approach to service flawed, lacking the necessary knowledge and experience to tackle irreparable problems, leading you to this situation? Do you not have someone in your company with the knowledge to step in and take charge? I propose to Pegasus authorities to conduct necessary audits on the concerned company and appoint someone to listen to the complaints of the victims. I request that my suggestion be taken into consideration, and I demand information through Şikayetvar and my email address regarding the actions taken on this matter. I expect the necessary steps to be taken. Date: 01/13/2024
Hello. I purchased a ticket for my planned flight from Pegasus Airlines in May. I had flights scheduled for June 6 from Tbilisi to Ankara and June 13 from Istanbul to Tbilisi. Despite requesting my Istanbul departure flight to be redirected to Ankara, the Customer Representative ignored my request a...
Dear Sir/Madam, On December 10, 2024, I traveled with Pegasus Airlines on flight PC 986 from Berlin Brandenburg Airport to Istanbul Sabiha Gökçen Airport. Unfortunately, I experienced significant issues with my baggage during this journey, and I have yet to receive a resolution. The Issues I Experie...
Pegasus Airlines has let us down. The company clearly has no understanding of customer satisfaction. Unfortunately, we are left with limited domestic airline options in Turkey, and Pegasus takes advantage of this, knowing customers have few alternatives. As a result, they act like they don’t care ab...
My wife and I were scheduled to fly from Sabiha Gökçen to Mecca on March 20, 2024, on Pegasus Airlines. However, Pegasus canceled our flight and rebooked us on a flight the day before, March 19, 2024. This caused us significant inconvenience and expense. We had to pay for an extra night in a hotel,...
I and my three friends were very disappointed that our Pegasus flight with PNR MNX8FB on the Pristina - Istanbul route was canceled on February 6, 2024. This situation negatively affected our travel plans and caused us to encounter unexpected difficulties. After the flight cancellation, which we und...
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