Using the eDreams app, after checking in at all counters and receiving our tickets, we were stopped just before boarding the plane by Pegasus staff. Despite carrying 8 kg of hand luggage within the allowance, we were fined €150 because Pegasus claimed it wasn't recorded in their system, leading to our flight being canceled. The disrespectful and arrogant behavior of Pegasus staff continued when they refused to provide a receipt for the forced fine, stating, "We don't issue receipts, we send them via email." After insisting, they reluctantly allowed a photo of the computer screen as proof. Just as we were about to reboard, several staff members turned us away, stating, "You're not getting on this flight." Despite support from fellow passengers and offers of help from the police, Pegasus claimed their rights as a private company to deny service and cancel flights at will, leaving us severely distressed. Hours later, we managed to secure a second ticket and, upon confirming our flight time, were shocked to hear, "You're on the blacklist. If you buy 10 tickets from Pegasus Airlines, they'll all be canceled without refund." This summarizes my ordeal. Another employee suggested filing complaints with CİMER and civil aviation authorities. Eventually, we managed to return to Germany with great difficulty using another airline. I will not rest until justice is served for what we endured.
On September 11, 2025, I traveled on a connecting route from Ankara to Istanbul with a* and then from Istanbul Sabiha Gökçen to Düsseldorf on Pegasus flight PC1005. I purchased my ticket through a travel agency. While my first flight included a hand luggage allowance, my Pegasus flight apparently di...
On June 27, 2025, I traveled on Pegasus Airlines flight PC981 from Istanbul Sabiha Gökçen to Berlin. Before my flight, I checked my luggage at the counter and paid an excess baggage fee. Crucially, I was not given a baggage tag or receipt. When I inquired, the agent simply dismissed me, saying, "get...
On August 2, during my flight from Izmir to Düsseldorf with Pegasus, we were allowed 20 kg per person. I weighed our extra bags before departure, and they were only 1 kg over the limit. However, a female Pegasus staff member refused to tolerate the extra weight, insisting we pay a €50 fee. Despite e...
We purchased round-trip tickets for four people from Pegasus Airlines for the Denizli-Istanbul-Germany route. While there were no issues on the outbound journey, the return was a nightmare. After arriving in Istanbul from Germany, we were supposed to connect to a flight to Denizli. However, due to d...
Dear Pegasus Airlines, I am writing to formally report the unacceptable experience I had on my flight from Sabiha Gökçen Airport to Kahramanmaraş. Kiosk & Check-In Issues: I was directed to use a self-service kiosk for check-in, but the machine continuously malfunctioned and prevented me from comple...
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