On August 7th, my baggage was lost during my Ankara-Amsterdam flight, and it still hasn't been found as of today, August 19th. During this period, I had to cover my essential needs out of my own pocket. Despite sending the receipts for these expenses to the finance team on August 10th, I have not received any response to date.
My necessities (underwear, socks, t-shirts, pajamas) have become dirty during this time, and I need new ones. However, I cannot cover my new needs because my previous invoice has not been paid. I want to report this grievance.
Every day, I call Pegasus customer service and speak with representatives, requesting that the email I sent to the finance team be prioritized, but I still have not seen any results. I spend at least 30 minutes each day during my trip explaining this situation.
I came abroad with a limited budget and deeply regret choosing Pegasus Airlines. This company, which has left me in a very difficult situation throughout my trip, still hasn't found my lost baggage and is not helping in any way! As of now, I have been trying to meet my needs abroad with my own budget for 12 days without my belongings, and I am really experiencing great distress.
I'm writing to let Pegasus Airlines know how upset I am that they lost my luggage on my flight from Italy to Turkey. I've been here for three days now, and I'm still waiting for my luggage to be found and given back to me. So far, nothing has happened. All of my personal and tech items, including th...
On June 5th, I flew with Pegasus Airlines on flight pc1744 from Warsaw to Ankara Esenboğa. After landing at Ankara airport, I learned that the luggage I had checked in with the airline was lost. I contacted the airline's ground services and filed a report. They informed me that if found within 21 da...
Today, I flew to the Netherlands on Pegasus Airlines' 10:30 AM flight, only to discover that my luggage was left behind in Istanbul. Upon arrival, a report (EInPC10616) was filed at the airport, but I had no clothes, chargers, or essentials with me. When I contacted Pegasus, they informed me that th...
On 24/08/2025, I flew from Antalya to Adana with Pegasus Airlines. I handed over my luggage in good condition at Antalya, but when I arrived in Adana, I received it damaged, open, and missing some of my belongings. I immediately filed a lost property report, and after rechecking, my missing items we...
On my Pegasus flight from Istanbul Sabiha Gökçen to Malatya with PNR number 1A6JLF for three passengers, my suitcase was lost and has still not been delivered even after three days. Inside my suitcase were the keys to my home, my clothes, and gifts. Since I do not have my keys, I cannot return home ...
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