5
Resolved

PDFAid Charged Without Consent After Free Trial Use

Andrzej
November 4, 2025 1:21 PM192
Andrzej's Thank You Message
Thanks

I used PDFAid only once, and the subscription was activated without my consent. I signed up for what I believed was a one-time service or a free trial, but it was automatically converted into a paid subscription without my permission, resulting in an unauthorized charge of €49 to my credit card. I immediately canceled the subscription that was activated without my consent. I request a refund of the improperly charged amount to my credit card. I am attaching the following: confirmation of the unauthorized charge to my credit card and a screenshot showing that the subscription has been canceled.

Andrzej
Andrzej
November 8, 2025 3:34 PM

Thanks

January 20 6:15 PM (2 months after complaint)

Hello, Thank you for your feedback! We understand your concern and take situations like this seriously. All terms are shown during the process, but they can sometimes be missed. Please contact our support team so we can review your case and assist you. Best, David, PDFAid Support

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