Request A Refund From PDF Guru To My PayPal Acount
I created an account on pdfguru.com using my PayPal account (email: martin.r***[email protected]) for what was advertised as a $1 trial. I was not clearly informed that this would turn into an automatic monthly subscription, and I did not knowingly approve recurring payments. Despite this, I have been charged several times through PayPal. On October 13, 2025, I was charged $1.99, and on October 19, 2025, I was charged $49.99. After that, I was charged $49.99 every month: one payment in November 2025, one in December 2025, one in January 2026 and one in February 2026. I only discovered these repeated charges on the night of March 16, 2026, when I reviewed my PayPal activity. I did not intend to subscribe to a paid monthly plan and did not knowingly authorize ongoing payments at this price. I have tried to resolve this, but it has been difficult for me to get help and stop these charges. I am requesting a full refund for five months of subscription charges, with a total amount of $249.95, and the immediate cancellation of any active subscription or recurring payment linked to my PayPal account on pdfguru.com so that no further amounts are taken without my clear consent.
Hello Martin, Thank you for reaching out to us and sharing the details of your situation. We sincerely apologize for the frustration, inconvenience, and financial stress caused by the recurring monthly charges totaling $249.95 ($1.99 on Oct 13, 2025, and $49.99 monthly from Oct 2025 through Feb 2026) processed through your PayPal account, as well as the difficulties you experienced trying to stop these payments. We fully understand your dissatisfaction regarding these unexpected transactions and acknowledge your clear request for an immediate, full refund of $249.95, along with the complete cancellation of any active subscription or recurring billing agreement on pdfguru.com. Please note that payments are only processed with user authorization during registration, and subscription terms are transparently presented on the payment page. We would like to locate your account, thoroughly review your entire transaction history, ensure the complete cancellation of any active PayPal billing agreement, and evaluate your refund request to resolve this issue as quickly as possible. Best regards, PDFGuru Team
