PDF Guru Unauthorized Charge On Chase Card

Hello Dianne, Thank you for reaching out to us and sharing the details of your situation. We sincerely apologize for the frustration, inconvenience, and concern caused by the $49.99 charge from PDF Guru on your Chase credit account on March 20, 2026, as well as the difficulty you experienced trying to access your account to cancel the subscription yourself. We fully understand your dissatisfaction and acknowledge your clear request to cancel and refund the $49.99 payment, ensure that any recurring billing linked to your card is completely stopped, and block any future charge attempts without requiring you to close your card. Please note that payments are only processed with user authorization during registration, and subscription terms are transparently presented on the payment page. We would like to locate your account, ensure that your subscription and recurring billing are fully canceled, and evaluate your refund request to resolve this issue as quickly as possible. In your message, kindly include: - The email address associated with your PDF Guru account or transaction. - A screenshot or copy of your credit card statement showing the $49.99 charge from March 20, 2026. Once we receive these details, we will locate your profile in our system, ensure all active billing is stopped, review your refund request for the $49.99 charge, and provide you with written confirmation. We look forward to receiving your email so we can address your request promptly. Best regards, PDFGuru Team