PDF Guru Discriminatory Refund Policy
On April 10, 2026, I used pdfguru.com to purchase what was clearly presented as a one-time document conversion service for $0.99. However, instead of being charged the advertised $0.99, I was charged $49.99, which I consider a misleading and unfair practice. The payment appears under Receipt No. 1ce802b8-ef71-4bc9-8f42-8f4b63b54836, dated 2026-04-17 19:42:32, for the email address keti.tsotniashv****@iliauni.edu.ge. Immediately after noticing the incorrect charge, I contacted PDF Guru support and requested a refund, since I never intended to authorize a $49.99 purchase and only subscribed for a one-time conversion. Their response was that the payment is non-refundable and that refunds are available only to EU citizens. I find this practice discriminatory and feel that I was misled about both the price and the refund policy. I request a full refund of the $49.99 that was charged to my account, as I only agreed to pay $0.99 for a one-time service. I also expect a clear explanation of how this higher amount was charged and why refund rights are being restricted based on region, which appears unfair and unacceptable.
Hello Keti, Thank you for reaching out to us and sharing the details of your situation. We sincerely apologize for the frustration, disappointment, and concern caused by the $49.99 charge under Receipt No. 1ce802b8-ef71-4bc9-8f42-8f4b63b54836 associated with your email address, as well as the rejection of your initial refund request by our support team. We fully understand your distress regarding this price discrepancy and your clear request for a full refund of $49.99 and an explanation regarding our subscription policies. Please note that payments are only processed with user authorization during registration, and subscription terms are transparently presented on the payment page. We would like to re-evaluate your file, review your receipt, and help resolve this issue as quickly as possible. Please contact our dedicated support team directly. We look forward to hearing from you so we can address your request. Best regards, PDFGuru Team
did u get a refund?