I Have Been Charged Monthly by PDF Guru App After One Time Use
I have only used PDF Guru app once, yet I have been charged €49.99 since February of this year, meaning I have been paying for 7 months. Please cancel my subscription and refund my money. Thank you. Also, I have been charged under two different business names, which makes this even worse. I want my money back immediately.
Hello Dulce, Thank you for reaching out to us and sharing the details of your situation. We sincerely apologize for the frustration, concern, and inconvenience caused by the recurring €49.99 charges taken from your account over the past 7 months since February, as well as the confusion regarding charges appearing under different business names. We fully understand your dissatisfaction and acknowledge your clear request to cancel your subscription immediately, stop all future payments, and receive a full refund for all the charges incurred. Please note that payments are processed only with user authorization during registration, and subscription terms are transparently presented on the payment page. We would like to locate your profile and transaction history across our systems, ensure that any active subscription linked to your details is completely canceled to prevent future billing, and thoroughly review your refund request for all 7 months. We look forward to receiving your email so we can address your request promptly. Best regards, PDFGuru Team
