I Need Help To Get My Money Back From PDF Guru

Hello Maida, Thank you for reaching out to us and sharing the details and documentation regarding your experience. We sincerely apologize for the distress, inconvenience, and concern caused by the second €49 charge taken from your card after your trial and previous cancellation requests, as well as any frustration caused by your prior email correspondence with our support team. We fully understand your dissatisfaction regarding these repeated charges and acknowledge your clear request for assistance and a full refund for the unauthorized deductions. Please note that payments are processed only with user authorization during registration, and subscription terms are transparently presented on the payment page. We would like to carefully examine all the documents, card proofs, and email correspondence you mentioned, ensure that any active subscription linked to your card is permanently canceled to prevent future charges, and thoroughly re-evaluate your refund request. - The email address associated with your PDF Guru account and subscription. - The first 6 and last 4 digits of the card that was charged. - A copy or attachments of your bank statements/card proofs showing the two €49 charges, along with your previous cancellation emails and correspondence. Once we receive these details, we will locate your transaction history in our system, verify that all recurring billing has been completely stopped, submit your file for a thorough review, and provide you with a response. We look forward to receiving your email so we can address your request promptly. Best regards, PDFGuru Team