On August 22, I purchased a product listed as in stock on Beymen.com (Order No: BEY20250822-11423252). However, about a week later, on August 30, I was informed that the product could not be supplied. As compensation, I was given a ₺900 voucher as an apology. I used this voucher on September 1 for another order (Order No: BEY20250902-11527919). But since the product I purchased dropped by more than ₺1000 on the same day, I had to cancel my order. In that canceled order, I used the ₺900 voucher and paid a total of ₺4295 (without the voucher the price was ₺5195, paid by credit card in 4 installments). When I canceled the order, the voucher was not reissued to my account, leaving me unable to use it, and the refunded amount is reflected in installments on my card, causing financial difficulty. Today, I contacted Beymen customer service both via email and live chat. Through live chat, I was told that if an order using a voucher is canceled, the voucher cannot be reissued, and no action can be taken. By email, I have not received any response yet. I placed my orders from Ankara through Beymen’s website. This is the first time I have experienced such an issue, and my orders were made under Beymen’s sales contract and return policy. I request that my grievance be resolved and that the ₺900 voucher used in my canceled order be reissued to my account.
I placed an order (No: 20250317-10204329) which was delivered on March 17, 2025, but after more than a month, I still haven’t received the invoice. I’ve contacted Beymen’s customer support four times, and each time I was told the issue had been forwarded to the relevant department. Yet, no action ha...
On 10.05.2023, I bought a pair of shoes through the Beymen store's website, taking advantage of a discount defined for me during the day. Although the product was in stock and should normally be sent in 4 working days, it was not sent although it was 9 working days. When I called customer service an...
On 19.09.2025, I placed an order for a pair of Beymen Collection shoes through Beymen.com. My order number is: bey20250919-11675800. Although 6 days have passed since I placed my order, the product has still not been delivered. My delivery address is Afyonkarahisar, Dinar. During this period, I cont...
I'm writing to say that I'm not happy with the services Beymen has given me. I used the code bey-20230411-5861380 to place an order on their website four days ago, but it still hasn't been processed. Also, I asked for a refund on another sale (bey-20230401-5814388) a week ago, and I'm still waiting ...
On August 23, I placed an order for sneakers with the number BEY20250823-11434867 from Beymen’s online shopping site, but despite the time that has passed, my product has still not been delivered. My delivery address is in Silivri, Istanbul, and although I have contacted Beymen customer service duri...
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