We rented a car through Payless via Booking.com from May 29th to June 3rd. Although we were told that the €300 deposit would be refunded upon returning the car, we have not yet received our deposit back. Since Booking.com was the intermediary, I reached out to them for assistance and sent an email, but I haven’t received any response.
This lack of communication and delay in refunding the deposit is very frustrating. I kindly request your urgent help in resolving this matter and ensuring that the deposit is refunded as promised. Thank you for your attention to this issue.
Between September 5–12, 2025, I rented a car through Booking.com from Payless at Podgorica Airport (Reservation No: 671493738). I returned the vehicle on September 12 without any issues, and the return inspection report confirmed that the car had no damage or missing items. I received the official r...
In August 2024, I rented a car through Booking.com for my trip to Lesbos. I returned the vehicle on time, with no damage, a full tank of fuel, and all conditions met. However, the €350 deposit taken at the start of the rental has not been refunded. I have contacted Booking.com’s customer support mu...
I rented a car through Booking.com, and the rental company they directed me to took a 600-euro cash deposit when I picked up the vehicle. Upon returning the car, they assured me that the deposit would be refunded via bank transfer. However, I never received the refund. When I followed up, they shoc...
I rented a car through Booking.com from Enterprise at Munich Airport. During the rental process, €250 was taken from my credit card as a deposit, and I was informed that the amount was only blocked and would be refunded after the vehicle was returned. I returned the car on July 2 without any issues....
Booking Number: b17491550 Rental Dates: 05.08.24 - 12.08.24 We rented a car through Booking.com with a 1000 Euro deposit. Despite returning the car on time, it’s now been three months, and the deposit still hasn’t been refunded. Attempts to reach customer service have been frustrating—calls go unan...
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