Paybox payment pending on card with no delivery, how can I request refund?

If a Paybox payment is still on hold on your card without being delivered, you should first call the merchant or platform to ask them to cancel the authorization or delivery.

A transaction that is still pending usually goes through within a few business days, unless it is caught. If the transaction can be canceled, the charge may go away on its own.

Get in touch with your bank or card issuer right away and file a dispute for non-delivery if the merchant doesn't reply or fails to cancel.

Many banks can cancel or reverse pending authorizations and may give a temporary credit while they look into the matter.

❗ If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.