Parimatch Withholds 10,000 INR Withdrawal for 19 Days Despite Claiming Resolution

I am a Parimatch user with ID 800975357 and I am writing to complain about the unresolved and mishandled withdrawal issue related to ticket number 121713391. On 3 August, I requested a withdrawal of 10,000 INR. Since then, I have been raising tickets and following up daily. Despite this, my issue has still not been properly resolved. Your team member Hannon from Parimatch informed me that ticket 121713391 was approved and resolved on 17 August, but this information is incorrect. The full amount of 10,000 INR has not been approved or paid to me, and no clear breakdown or disclosed amount has been provided. When I try to contact support and chat with other agents, I am repeatedly told that it is an “internal problem,” without any transparent explanation or concrete solution. It has now been 19 days since my withdrawal request, and I am still facing misinformation, delay and lack of clarity. This situation is extremely frustrating for me as a player and raises serious concerns that money is being unfairly withheld. I request that Parimatch immediately approve and pay the full 10,000 INR withdrawal related to ticket 121713391, clearly disclose the exact amounts processed, and provide me with a written explanation of what happened, including why I was told the ticket was resolved on 17 August when the issue remains unresolved. If this is not handled properly and promptly, I reserve the right to escalate this matter further, including to higher management and relevant authorities, as I believe many users may be facing similar issues. I expect a prompt, clear and honest resolution of this complaint without any further delay.