Parimatch Balance Locked by Bonus Prevents Betting After Deposit

My Parimatch account (account number 983805586) is showing my balance as “locked by bonus,” which is preventing me from placing any bets. On April 12 at around 10:48 AM, I deposited a total of $31 (two separate deposits of $16 each) strictly for betting purposes, without intending to use any bonus. However, immediately after the deposit, my balance was marked as locked by a bonus, and I have not been able to place bets on any game since then.

I contacted customer support earlier that morning, but the issue still has not been resolved, and my funds remain unusable in my account. I am requesting that my $31 balance be unlocked immediately so I can freely place bets as intended, or that any unintended bonus restriction applied to my account be removed without further delay.