Unauthorized Transfers On Closed Papara Account

I closed my Papara card and account approximately 2–3 years ago, and as far as I knew, my account appeared as closed in the system. Despite this, in 2025, money transfers were made through this account without my knowledge or consent. I only became aware of the situation today after being called to the police station, where I learned that several transactions totaling around ₺20,000 had been carried out. During these transactions, I did not receive any notification via e‑mail or my registered phone number. I am extremely concerned that an account I had previously closed, and which appeared as closed, has been used in this way, and I feel at serious risk. I believe this situation indicates a serious vulnerability in Papara’s security and account closure processes. My request from Papara is that all my financial liability arising from the transactions made through this previously closed account be completely removed and that no responsibility be attributed to me in any legal proceedings. In addition, I request a detailed investigation into how my account was reopened or made usable again, who carried out these transactions, and from which IP addresses and device information they were performed, and that the necessary information be shared with the official authorities. I absolutely do not accept that an account which appears as closed and without my consent or knowledge is used in this manner. I demand that this matter be urgently investigated and that a written explanation be provided to me regarding the outcome.