I recently made a reservation through Otelz.com, choosing to pay at the hotel. However, I received a notification that my reservation would be canceled if I didn't make a prepayment. Reluctantly, I decided to make the payment of 6,102 TL as stated in the email. To my surprise, they insisted on charging me 6,300 TL. Despite my objections, they went ahead with the transaction, but the amount was withdrawn in dollars and reflected as 6,596 TL in my account. I never agreed to pay in dollars, and the detailed email I received only mentioned the amount in Turkish Lira. Despite providing all this evidence, they refused to refund the difference. The representative, who introduced herself as Ms. S**, simply claimed that she processed what she saw in the system. I forwarded the confirmation email, but they failed to provide a solution. I demand an urgent resolution and a refund for the excess amount. The confirmation email clearly states the amount as 6,102 TL. My reservation number is 9140979164***, and I am Onur S**.
I booked a hotel through Otelz.com and paid the full amount upfront with my credit card. Everything seemed fine—until today, when the hotel called me directly, saying they haven’t received any payment from Otelz.com. They told me I now have to pay them in cash or they will cancel my reservation. Th...
I made a hotel reservation through Otelz.com six months ago and paid a partial amount upfront. The check-in date is set for July 5, but when I recently contacted the hotel directly to confirm my stay, I was informed that their partnership with Otelz.com has ended and they would not be accepting my r...
I booked a hotel through Otelz.com and received an official confirmation email shortly after. Everything seemed fine—until weeks later, they suddenly called me to cancel the reservation, saying the price was listed incorrectly and that it "shouldn't have been that low." According to them, I should’v...
I made a reservation via Otelz.com on April 23rd with reservation number 5044339. However, the company contacted me, stating that there was an error in the pricing and they would need to cancel the reservation. They cautioned that if we proceeded with our plans to stay at the hotel, they would be un...
I made and paid for a hotel reservation online through OtelZ, but just one minute later, the hotel called me directly to say that they wouldn’t honor the booking. The reason? They claimed OtelZ hasn’t been paying their partner hotels, and told me to contact OtelZ to request a refund. I immediately ...
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