I made several reservations through Otelz.com. My reservation was checked in on September 4, 2023, and checked out on September 10, 2023. Due to an emergency, I had to fly to Antalya on September 8, 2023, and I informed them and called them to extend my stay by two nights until September 12, 2023. The person on the phone was extremely rude, saying, "We can't help, no chance, no refund." This business is unprofessional. I will not refer anyone to Otelz.com.
On December 23, 2024, I booked a 2-night stay for two guests at Safranbolu Kanyon Vadi Hotel through the Otelz app, scheduled for May 30–June 1, 2025. I paid in full nearly six months in advance. But on May 15, I received a call from Otelz claiming that the hotel had suffered flood damage and my re...
In April 2024, I decided to splurge a little and booked a room with a stunning view of the sea through Otelz.com. However, when I arrived at the hotel, I was assigned a room with a view of the sea on the side, which happened to be less expensive. Even though I had made a reservation and was exhauste...
On August 22, 2024, I made a reservation through Otelz.com for the Xperience Sea Breeze Resort in Egypt, with a check-in date of 17.09.2024. My spouse and I arrived at the hotel with great excitement for our honeymoon. However, upon arrival, we were informed that we could not check in because Otelz....
I booked a room at the RC Farm Hotel in Sapanca on Otelz.com for May 19–21, 2023, and paid the fee on May 10, 2023, at 9:30 PM. At 11:30 PM, I got a call from a number I didn't know. The person who called said they were the hotel owner. They told me that there were no rooms left and asked me to canc...
We booked a room at Kaya Artemis Hotel through the Otelz app. A few hours later, Otelz.com called us to say that there was no availability at the hotel. Despite other apps showing available rooms at the hotel, they said they would help during working hours but provided no solution. Because the hotel...
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