We booked a room at Kaya Artemis Hotel through the Otelz app. A few hours later, Otelz.com called us to say that there was no availability at the hotel. Despite other apps showing available rooms at the hotel, they said they would help during working hours but provided no solution. Because the hotel reservation was uncertain, I had to cancel my flight. I informed Otelz that they needed to compensate for my inconvenience, but they refused. I am experiencing a significant inconvenience due to an issue completely beyond my control, despite having made a 100% payment, and Otelz.com is very unresponsive.
Two months ago, I booked and fully paid for a hotel reservation in Sharm El Sheikh through Otelz.com from Turkey. Everything appeared confirmed on their platform. But when we arrived at the hotel—after flying internationally from Turkey—we were shocked to hear that no reservation had been made in ou...
I made a hotel reservation through Otelz.com six months ago and paid a partial amount upfront. The check-in date is set for July 5, but when I recently contacted the hotel directly to confirm my stay, I was informed that their partnership with Otelz.com has ended and they would not be accepting my r...
I made and paid for a hotel reservation online through OtelZ, but just one minute later, the hotel called me directly to say that they wouldn’t honor the booking. The reason? They claimed OtelZ hasn’t been paying their partner hotels, and told me to contact OtelZ to request a refund. I immediately ...
I booked a hotel through Otelz.com and received an official confirmation email shortly after. Everything seemed fine—until weeks later, they suddenly called me to cancel the reservation, saying the price was listed incorrectly and that it "shouldn't have been that low." According to them, I should’v...
I booked a reservation through Otelz.com, but upon arrival, the hotel informed me that the reservation was not reflected in their system. As a result, my reservation was not recognized or accepted. This situation is incredibly frustrating, and no solution has been provided so far. I am disappointed...
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