About a month ago, the front windshield of my Opel Insignia was replaced under insurance at the Arkas Çiğli authorized service center. Immediately after the windshield replacement, the collision prevention and lane-keeping systems malfunctioned. I took my car back to the service center, and even though it stayed there for three days, it was returned to me with the claim that “the problem was resolved.” However, just two minutes after picking up the car, I saw that the same malfunction continued. I brought the vehicle back again, and this time it stayed for two days. I was then told that the camera was faulty and that replacing it would cost ₺60,000. Before the windshield replacement, there was absolutely no issue, yet after the replacement, both systems stopped working, and I was told the problem was my responsibility. I continue to face the same malfunction every time I use the car. I also contacted Opel Turkey, and although a case was opened, the service claimed “it may already have been faulty; it has nothing to do with the windshield replacement,” refusing responsibility and closing the issue. I request that this malfunction, which occurred after the windshield replacement, be resolved free of charge. I want my grievance addressed as soon as possible.
In May 2024, I brought my vehicle to Opel Erdemir, an authorized Opel service center in Beylikdüzü, Istanbul. They diagnosed a fault in the sensor related to the collision prevention and lane keeping system and informed me that the part would cost ₺25,000 and arrive in about a month. I paid ₺10,000 ...
I purchased a 2023 Opel Astra 1.2 130 HP AT8 GS and encountered a malfunction with the sunroof curtain after just 40 km of use. While closing it, the curtain jammed and the rear seal came off. I only used the factory button to operate it. Since the car was under warranty, I delivered it to the autho...
I encountered problems with my 2016 model Opel Insignia Sport, including paint peeling, rusting in the roof gutters, and deformations in the steering wheel and gear knob. When I showed these issues to various Opel authorized services in different cities, they dismissed them, stating they were not co...
The sunroof shade bracket (a small plastic piece about 0.5 cm) in my Opel Astra Electric has been broken for a long time. I took my car to the authorized Opel service center for this issue. The service team told me that similar problems have occurred in other vehicles as well, but the headquarters h...
On 20-12-2024, I received my brand new Opel Mokka vehicle from Istanbul Opel Focus and saw that some of its functions were not working when I was returning home. I called the sales representative immediately and told them that the blind spot warning system, adaptive cruise control, the doors did not...
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