I suspect that OnePlus closes claims without actually resolving them, how can I make sure my case moves forward?

If you suspect that OnePlus closes claims without resolving them, it’s essential to document every step and use channels that leave a clear record so your case doesn’t get archived without a solution.

How to ensure your claim moves forward:

• Centralize communication: always use official channels like the live chat and request a case number and written confirmation.

• Keep all evidence: record the date, time, agent’s name, and a summary of what was discussed in every interaction. Attach screenshots and relevant documents.

• Follow up proactively: if you don’t get a reply within 48 hours, resend your claim, citing the case number and marking it as “urgent.”

📌 If you’ve already exhausted these steps, file your case on Xolvie so other users are aware and to add pressure on OnePlus to respond.