Brand Overview: onlocationexp
On Location (often operating online as onlocationexp) is a global leader in premium experiential hospitality, ticketing, and travel management. Originally established by the National Football League in 2015 as a standalone business, the company was later acquired by the global sports and entertainment company Endeavor in 2020.
Contact Info
- Customer Support Email: [email protected]
- Phone Number: 1-800-591-9198 or 1-877-211-9371
Industry and Operations
On Location operates within the live sports, entertainment, fashion, and culture industries. The brand acts as the official hospitality partner for some of the world's largest events, offering all-inclusive packages that bundle event admission with luxury amenities. Their business model is designed to provide fans and corporate clients with premium access that cannot easily be purchased on the standard ticket market.
- VIP Ticket Packages: Premium access to major events such as the Super Bowl, Olympic Games, FIFA World Cup, UFC, and WWE WrestleMania.
- Travel Management: Full-service coordination of hotel accommodations, flights, and ground transportation.
- Curated Guest Experiences: Exclusive perks like pre-game tailgate parties, field passes, athlete meet-and-greets, and premium food and beverage access.
- Corporate Hospitality: Specialized event solutions and private suite management for businesses and large groups.
User Sentiment
Overall user sentiment regarding onlocationexp is heavily mixed, with a significant number of consumers expressing frustration over exorbitant costs and disorganized customer service. While the brand secures access to highly sought-after events, buyers frequently complain that the high price tag does not reflect the actual quality of the service provided.
- Excessive Pricing: Many users feel that the packages are significantly overpriced, suggesting that fans could save thousands by booking flights, hotels, and event tickets separately.
- Unhelpful Customer Support: Customers frequently report slow response times, reliance on generic mass emails rather than personalized assistance, and unhelpful phone representatives when dealing with urgent pre-event questions.
- Disorganized On-Site Experiences: Complaints often highlight that venues are sometimes unprepared for the sheer volume of VIPs, leading to overcrowded private events, confusion over merchandise distribution, and venue staff being completely uninformed about On Location package perks.
- Strict Inflexibility: Buyers express deep dissatisfaction with the company's rigid, non-refundable purchase policies, noting that representatives refuse to accommodate changes or cancellations, even well in advance.
- Delayed Ticketing and Instructions: Multiple attendees have reported anxiety-inducing delays in receiving their actual tickets, digital field passes, or event itineraries until right before the event begins.
Share Your Experience
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