OMRON MicroAir U100 Nebulizer Warranty Repair Delayed Without Updates

I sent my OMRON MicroAir U100 nebulizer to Perrigo Kişisel Bakım Ürünleri via Yurtiçi Kargo on July 13, 2026, because the device was defective. Despite the days that have passed, I have not received a single call or any information regarding my product.

I have not received any response by phone or email, and even when I try to contact them myself, I am unable to reach anyone or obtain any information. There has been no transparency regarding the current status of my device, what the problem is, or whether it will be repaired.

I request that OMRON provide me with information as soon as possible, clearly explain what is wrong with my device, and resolve the matter either by issuing a full refund or replacing the device with a new, fully functional, or equivalent product. I want this process to be resolved without any further unnecessary delays.