I purchased the Omron M4 Intelli blood pressure monitor on 26.08.2026 and used it only once with the included batteries. After removing the batteries, I didn’t use the device again. Less than a month later, when I tried to use it, the device wouldn’t turn on. I sent it to the service center under warranty. The day it arrived, it was immediately shipped back to me (not in the careful packaging I sent it in, but loosely wrapped in a thin bubble wrap with a crushed box). The note inside claimed that the device’s circuit board was burned due to using the wrong adapter, and it couldn’t be repaired. However, I only used the batteries that came with the device and never used an adapter or any external power source. I’m extremely disappointed with the service from such a highly-praised brand. This kind of poor service and lack of resolution for a device I used just once is unacceptable. I trusted Omron for its quality, but this experience has made me lose confidence in the brand.
I bought an Omron M2 Basic blood pressure monitor on July 7th, 2023. After giving it a try on multiple occasions, I decided to put it aside since it wasn't necessary. After a span of five months, I decided to utilize it once more, only to discover that it was no longer functioning. Consequently, I h...
Unfortunately, my Omron M2 Basic blood pressure monitor stopped working. I sent it to the service center with a medical warranty, but unfortunately, it was returned unrepaired. They claimed that the reason for the malfunction was screen damage. Even though the device has been stored in its closed bo...
I had to send my brand new Omron blood pressure monitor to the technical service because it was malfunctioning. Once the repair was completed, the device was promptly returned to me. Unfortunately, I had to return it using a courier service because the arm cuff couldn't be properly attached. Ever si...
I lost the battery cover for my Omron M2-HEM-7117 arm blood pressure monitor, and trying to get any help has been a nightmare. The Omron customer support email was completely unresponsive, saying it’s an old model. I didn’t pick this device up off the street—I bought it as a customer and expect the ...
I purchased an Omron blood pressure monitor a couple of weeks ago, but unfortunately, the device is not working as expected. After sending it to the technical service along with the warranty documents, we were disappointed to find that they had written misleading statements, falsely attributing the ...
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