Omix X600 NFC Has Had Serious Problems Since the Day I Bought It

I am writing regarding the ongoing problems I have experienced with my Omix X600 NFC smartphone.

I purchased the Omix X600 NFC from Kipa Shopping Mall, believing it would be a good value device with reliable performance. Unfortunately, I have experienced serious issues since the very beginning, and the phone has consistently failed to meet reasonable expectations.

One of the most significant problems is the battery indicator, which behaves unpredictably. The phone may show 4% battery, then suddenly shut down. When I turn it back on, it sometimes displays 2%, and after connecting it to the charger, the battery percentage has even dropped to 1% instead of increasing. Because of this inaccurate battery reporting, I cannot rely on the device in daily use.

The phone also suffers from frequent performance issues. The interface regularly freezes and becomes unresponsive. At times, the touchscreen does not respond at all, while on other occasions it behaves as though it is registering touches on its own, making the device difficult to control.

Gaming performance is equally disappointing. While playing games, the frame rate drops dramatically, sometimes falling from around 30 FPS to 10–15 FPS, making gameplay extremely unstable and nearly impossible.

To resolve these issues, I sent the phone to the authorized service center two or three times. On each occasion, I received a replacement device, yet every replacement exhibited the same problems. Despite multiple repair and replacement attempts, no permanent solution was ever provided.

These defects have existed since I first purchased the device. Although my warranty has now expired, the problems originated well within the warranty period and continued throughout it. Having to repeatedly send the phone for service without any lasting resolution has caused significant inconvenience and disappointment.

I respectfully request that Omix provide a permanent solution despite the expiration of the warranty, since these appear to be long-standing and recurring defects rather than issues caused by normal wear or misuse. If the problems cannot be permanently resolved, I request either a full refund or a replacement with a new, fault-free device.

I also ask Omix to review my service history and consider the repeated unsuccessful repair and replacement attempts when evaluating my case.

Thank you for your attention to this matter. I look forward to your response and a fair resolution.