My device was returned to KVK Service on September 7, 2023, and its legal warranty period had expired. However, neither the manufacturer nor the authorized service has taken any action, leaving us in a bind. We have been unable to reach a satisfactory solution, so I am seeking assistance from this platform. My device's IMEI number is 358603360296601. It's disheartening to be in a situation where I've followed all of the proper procedures and timelines, but the manufacturer and service center have shown no interest in addressing my concerns. As a result of this lack of response, I feel cheated and ignored as a customer. I'm hoping that by sharing my experience here, I'll be able to finally get the resolution and attention I've been looking for for my device issue.
I purchased my Huawei smartwatch with serial number 29MTQ23A14002835 about a month ago. During this time, I noticed that it failed to perform sleep analysis and health measurements. Frustrated, I sent the device twice to the KVK technical service in Ankara within the past month. Before sending it to...
On March 12, 2025, I submitted my ViewSonic VX2718-2KPC-MHD monitor (Serial No: WAL223600457) to the authorized service center, requesting a replacement under warranty. However, on the same day, I received a message stating that my request was denied because the product was considered "out of warran...
In April of 2022, I brought my broken Samsung M31 smartphone to the Samsung authorized service center in Izmir Konak. When I went to pick up my repaired phone, the service rep told me that the motherboard had been replaced, so I would get a message from BTK saying that my phone's IMEI number was inv...
I bought a Samsung QE65Q67CAUXTK model QLED Television on May 21, 2023. On September 10, 2023, when I tried to turn on the television, there was no power, and the screen remained blank. I filed a service request on September 13, 2023, with the reference number 4270153110. The service team reported t...
I have a serious complaint about the Omix brand and the KVK authorized service. I sent my Omix X0 device, which was still new, to the authorized service center because it had several issues: it wouldn’t turn on, the screen went blank, and it was freezing. I reported these problems to the service off...
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