Omix Service Has Not Yet Repaired My Phone
My device was returned to KVK Service on September 7, 2023, and its legal warranty period had expired. However, neither the manufacturer nor the authorized service has taken any action, leaving us in a bind. We have been unable to reach a satisfactory solution, so I am seeking assistance from this platform. My device's IMEI number is 358603360296601. It's disheartening to be in a situation where I've followed all of the proper procedures and timelines, but the manufacturer and service center have shown no interest in addressing my concerns. As a result of this lack of response, I feel cheated and ignored as a customer. I'm hoping that by sharing my experience here, I'll be able to finally get the resolution and attention I've been looking for for my device issue.
Dear Valued Customer, First of all, we would like to thank you very much for the feedback you have shared. Regarding the issue, our Customer Representative has contacted you through your registered contact information and provided you with information about the problems you have conveyed. For support and information, you can also reach us between 09:00 - 18:00 on weekdays. Best regards, OMIX Turkey omix.com.tr
