Omio provided a ticket code that the train operator rejected, what is the fastest fix?

If Omio provided a ticket code that the train operator rejected;

• Double-check the ticket code format and make sure you’re using it exactly as shown in the Omio app or email
• Confirm whether the operator requires a QR code, PDF ticket, or booking reference instead of a plain code
• Refresh your Omio booking or re-download the ticket to ensure it’s fully generated
• Contact Omio support immediately with your booking reference and the exact rejection message from the operator
• Ask Omio to verify the ticket directly with the train operator or issue a corrected ticket
• Avoid purchasing a new ticket on the spot unless Omio confirms the original is invalid
• Take photos or screenshots of the operator’s rejection message as evidence

If the problem persists;

• File a complaint on Xolvie to report an invalid ticket code and request urgent correction or refund