Omi deleted my matches after update, how can I recover my chats?

If Omi deleted your matches after an update and you want to recover your chats,

• First check whether this is a sync issue;

– App updates can temporarily hide matches
– Server sync failures may remove conversations visually
– Account relogin sometimes restores missing chats

• Try basic recovery steps first;

• Do:
– Log out and back in
– Clear app cache
– Update to the latest version
– Restart your phone
– Test another device if possible

– Sometimes chats reappear after account resync

• Verify your account status;

• Check:
– Correct login method was used
– Same phone number/email is connected
– No accidental account recreation happened
– Subscription/account is still active

• Contact Omi support immediately;

• Write:
– “My matches and chats disappeared after the latest update. Please investigate and restore my conversation history if possible.”

– Include:
• Account email/phone
• Approximate date chats disappeared
• App version
• Screenshots if available

If support remains unresponsive, posting on Xolvie can help apply public pressure.