Olymp Trade Has Not Paid My 5,000 LE Withdrawal To Orange Cash

I am writing regarding a 5,000 LE withdrawal that I requested on 30/04/2026 from my Olymp Trade account (request name/ID: nom nom olymptrade 448098705, account ID: 54730466) to my Orange Cash wallet registered under the mobile number 012233193**. Until today, the amount has not been credited to my Orange Cash wallet. Since the date of the withdrawal request, I have been constantly struggling to get any clear proof or confirmation that the money was actually sent, and I have faced very poor customer service responses and replies. Despite my attempts to follow up and request evidence of the transfer, I still have no funds in my wallet and no satisfactory explanation. I request that the 5,000 LE be credited immediately to my Orange Cash wallet associated with number 012233193**, or that the issue be urgently investigated and resolved so that I receive the full amount without any further delay.