I opened an OKX account but mistakenly entered the wrong ID number. I have been trying for a week to correct this issue, but there is no response from support. There is no live chat with real agents, just an automated system that redirects me. It tells me to submit a support ticket, which I have done, yet I still haven’t received any response.
This level of customer service is completely unacceptable for a major exchange. How can users trust OKX when even basic account issues cannot be resolved? I need immediate assistance to correct my ID number so I can access my account properly. OKX, fix this now—stop ignoring your users!
My Okex account has been locked for trading for almost 10 days. I have been writing to customer service, and they keep telling me to use code 20217 to request assistance. While they acknowledge my messages and say they will look into it, my account still has not been reactivated for trading. I am se...
I have been unable to access my Poloniex account for two months. Every time I try to log in, the page displays a system error. I even took a screenshot and sent it to support, but despite multiple messages, I have received no resolution. I am unable to make any transactions, and other exchanges wor...
I transferred coins from B* exchange to my MEXC account**, but despite the transfer being successfully completed on B*'s end, the funds have not appeared in my MEXC account. I have submitted all necessary records and support tickets, yet I am still being kept waiting with no resolution. Every time ...
I'm having trouble accessing my OKEx account. It's been 15 days of frustration, constantly encountering the dreaded "wrong password" message with no resolution in sight. I would greatly appreciate your assistance. I've reached out to numerous individuals and conducted thorough research, yet I have b...
I deposited Turkish Lira into my OKEx account, but it has not yet appeared. It's frustrating that a platform as prominent as OKEx operates with such sluggishness and inefficiency. I expect a prompt resolution to this matter. I've created a support ticket, and they say they'll respond within 10 hours...