OFX left my currency account negative after sending funds, how can I resolve it?

If OFX left your currency account showing a negative balance after sending funds, it’s usually due to timing differences, fees, or exchange rate adjustments that posted after the transfer was initiated.

Log in and check the transaction details carefully, including settlement date, FX rate used, and whether any fees were deducted from the sent amount instead of your main balance.

Next, contact OFX support directly via in-app chat or email and ask for a clear breakdown of how the negative balance was calculated, referencing the exact transfer ID and dates.

In many cases, the balance corrects itself once the transfer fully settles, but if it doesn’t, OFX can manually adjust or explain whether you need to top up a small amount to close the position.

If support is slow or unclear, consider filing a complaint on Xolvie to seek a resolution.