Obilet Charges My Card Twice After Payment Failed Warning

While trying to make a standard room reservation at Kuk Hotel through Obilet, I completed a payment with my debit card on April 9, 2026. During the payment process, I received the “payment failed” warning twice in a row. As I was considering trying a third time, I received an email confirming that the reservation had been created. Immediately afterward, I checked my bank account and saw that $54 had been charged twice.

My reservation number is HC-2604F6NF. After experiencing this issue, I was only able to contact Obilet customer service with great difficulty through messaging. During these conversations, I was told that I normally did not have the right to request a cancellation, but that they would assist me. Despite this, neither a refund has been issued nor has the reservation been canceled.

At this point, I cannot even view the status of this reservation for the April 11, 2026 check-in date, and I have not received any clear information regarding the duplicate charge. Since I cannot reach a live representative through phone or chat, I have no way of knowing what stage the process is currently in. Due to this experience, I no longer plan to use Obilet again.

I request that the duplicate $54 charge be immediately refunded to my account and that the reservation be clearly either canceled or its current status communicated to me in writing. I also ask that the communication failures be reviewed and that necessary improvements be made to prevent similar issues in the future.