I bought my Nissan Juke brand new from the dealership in 2024. A short time later, the vehicle was involved in a minor accident—just one wheel and its related components were affected. We had the car towed to the authorized Nissan service, where they told us some parts needed replacing and would have to be ordered from abroad.
After weeks of waiting, I contacted Nissan Turkey directly, hoping to speed up the process. I was told a case had been opened and I’d receive a callback within two days. That never happened. I called again—same promise, no follow-up. This cycle repeated multiple times. No one ever calls back, and you can’t get any reliable information.
Meanwhile, other automotive brands offer replacement vehicles without hassle, and here I am—regretting my decision to choose Nissan. The most basic parts are not available domestically, and nearly two months have passed without any resolution or communication.
They set a vague “45 business day” repair window, but who can realistically be without a car for that long? I’m forced to stick with their service center to keep my warranty intact, but Nissan Turkey has shown zero responsibility and zero transparency.
On April 29, 2024, I bought a Nissan Juke zero km vehicle from Nissan Gerçek Automotive. The first malfunction of the vehicle occurred on the 20th day. While driving, the temperature gauge rose rapidly. I took it to the service and 2 days later they delivered it with "the faults were cleared and the...
I brought my 2023 model Nissan X-TRAIL e-Power to your authorized service center on August 17, 2024, after an accident. It’s been 20 days, and despite multiple inquiries to your service center and customer hotline, I’ve been repeatedly told that the necessary spare parts are not available in Turkey ...
I own a 2023 Nissan e-Power, and I’m extremely frustrated with the lack of spare parts availability in Turkey. None of the authorized service centers in the country have the required parts, and I’ve been told they need to be ordered from Japan, which will take 90 days. This is completely unacceptabl...
My 2023 Nissan X-Trail e-4ORCE suddenly displayed an “e-power fault” warning without any prior indication while I was driving, and I had to have it towed to Nissan Bostancıoğlu authorized service in Istanbul via roadside assistance. After inspection, I was informed that the 12-volt battery had short...
I took my 2021 model car, still under warranty, to Karabulut Motor Vehicles company, an authorized Nissan service center in Elazığ, on April 25, 2023. Due to their incompetence, they couldn't solve the problem with my car and sent me back empty-handed after traveling 200 km. I contacted Nissan custo...
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