I purchased my 2023 Nissan e-Power (license plate 19***593) and took it in for a routine oil change at 15,000 km on August 30, 2024. On the way, I experienced two e-power system failures, but the warning disappeared when I shifted to neutral. I dropped off my vehicle at the Nissan service center the next day.
The service informed me that the antifreeze hoses for the electric system, which cools both the engine and battery components, were damaged during assembly on the Nissan production line. These parts are covered under warranty, but it will take 30-45 days for replacements to arrive from abroad. During this time, I won't be able to use my vehicle, and they mentioned that a replacement car would not be provided beyond 10 days.
As a long-time insurance agent with over 30 years of experience, I expect Nissan to stand behind their faulty product and cover the damages caused. I've already rented a car due to the inconvenience, and I plan to invoice Nissan for this cost. Given the defect that originated from Nissan's assembly line, I am requesting a rental vehicle until my car is repaired and four complimentary maintenance services as compensation.
I insist that Nissan compensates me for the rental costs and provides the complimentary maintenance services to address this manufacturing defect properly.
Dear Serkan K., Thank you for reaching out to us. Recently, our company's response regarding your previous inquiry on the same subject has been shared with you. Best regards, Nissan Turkey Customer Relations
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