On February 4, 2025, I bought a brand new Nissan Qashqai N-Connecta 1.3 SUV from the authorized dealership. Shockingly, the vehicle's start-stop system has never worked since the day I picked it up. I noticed the issue at just 200 km and immediately contacted the customer rep. After taking the car in, they confirmed the fault during a test drive.
At the service center, I was told by Mr. U*** that all diagnostic devices were busy and I needed to come back another day. When I called again to schedule a new appointment, Ms. N*** from the service department told me the duration of the fix was unknown—it could be half an hour or it could take several hours, depending on whether it was an electronic issue or if parts were needed.
Despite being understanding and cooperative, I was the one who ended up suffering. I’ve had to take multiple days off work, waste time with back-and-forth visits, and was even denied a replacement vehicle. When I requested one, I was absurdly told I could only get an alternative car if I had the vehicle towed in by a tow truck—for a car I can drive. What logic is that?
This isn’t just about a faulty part—this is about Nissan selling me a defective car and then handling it with indifference. At only 200 km, I’ve already had to visit service multiple times. My time has been wasted, my trust has been shaken, and my patience is running out.
I made the mistake of purchasing a 2020 model Nissan Qashqai brand new vehicle. There has been a malfunction in the start stop system since the day I bought the vehicle. I took it to the service periodically for this problem and it was fixed for a short time. It relapsed again. I wanted it to be che...
I purchased a brand-new 2024 Nissan Qashqai 1.3 T Sky Pack from the dealership in August, expecting a seamless experience from such a well-known brand. Unfortunately, from the very first day, I’ve faced multiple unresolved issues with the vehicle’s digital system. The navigation system has never wo...
We bought a brand-new 2024 Nissan Qashqai e-Power for my mother-in-law, thinking we were investing in reliability. Shockingly, just 1 to 2 months after purchase, the car broke down on the road and wouldn’t start. When we took it to the authorized service center, they told us the battery had died—eve...
I purchased a brand-new Nissan X-Trail just one month ago from the dealership. On April 23rd—the day of the earthquake—the car refused to start. I immediately contacted road assistance, and they managed to jump-start the battery. When I asked for the cause, the technician blamed short-distance drivi...
I own a Nissan Qashqai, a 1.5 diesel automatic model from 2020, hitting the roads in May 2021. With just 40,000 km on the odometer, I noticed a hiccup in gear shifts, prompting a visit to the service center. Despite bringing my car in, no replacement vehicle was provided. The warranty-covered replac...
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