Nike Pegasus Trail Gore-Tex False Advertising & Ignored Complaints

I recently purchased a pair of Nike Pegasus Trail shoes from the Nike store in İstinye. The product description clearly stated that the shoes were Gore-Tex waterproof. However, to my dismay, the shoes failed to live up to this claim during a simple rain shower. The water seeped through the material, rendering the shoes ineffective in their intended purpose.

Deeply disappointed, I contacted the Nike store to seek a resolution. I explained the situation and provided evidence of the water damage. However, to my astonishment, the store representative denied any responsibility, claiming that the shoes were indeed waterproof and that the water penetration was likely due to external factors.

This response was not only disheartening but also blatantly false. The product description clearly stated the shoes' Gore-Tex waterproofing and the water damage occurred under normal usage conditions. I felt deceived and misled by the store's inaccurate information and their refusal to acknowledge the product's defect.