I Report Strap Failure on Nike Kids' Shoes After Only 2 Months of Indoor Use

I purchased a pair of Nike kids' sports shoes for my son at a price of over ₺2,000, and he used them only on indoor parquet flooring for approximately 20 training sessions over 2 months. Despite this light use, one shoe's Velcro strap completely stopped holding. We returned it for inspection, only to be told it was a “user error.” The store even suggested it might have gotten wet.

Let me be clear:

My son doesn’t play water polo.

Even if he had stepped in water (which he didn’t), did he only do so with one foot?

Is this an electronic device that malfunctions from light moisture?

Nowhere on the shoe does it say, “Do not use outdoors” or “Avoid water.”

If you still insist it's user error, I ask you—what exactly could my child have done to damage the Velcro in such a short time?

I’m not someone who would lie over ₺2,000. But I will not allow my intelligence to be insulted, nor stand by while another father who may have spent his last savings to buy his child a pair of shoes experiences the same unfairness.

Due to this treatment, I will be filing a formal complaint with the Consumer Arbitration Board—my first time ever doing so. Nike, you’ve lost a loyal customer by refusing to take accountability.