Neutrogena Refreshing Daily Scrub Burned My Face on First Use Despite “Gentle” Claims


After using the Neutrogena Refreshing Facial Cleanser a few times, I experienced severe dryness on my skin and irritation, especially under my eyes. The discomfort became so intense that I could barely sleep. I purchased the product from Gratis in June, and there was no visible issue with the packaging or ingredients. So far, I haven’t contacted Neutrogena customer service or the store about it.
My main reason for sharing this is to warn others who might consider buying this product. I want people to be aware of the negative experience I had so they don’t go through the same issue.


I applied Neutrogena’s Revitalizing Peeling Gel on my face, expecting a refreshing exfoliation, but the moment it touched my skin, it started to burn intensely. When I rinsed it off, my entire face was bright red and irritated. Hoping to soothe the discomfort, I immediately applied Neutrogena’s Inte...

I purchased the Neutrogena Refreshing Scrub from a retail store and used it exactly as instructed. However, the moment I applied it to my skin, I felt an intense burning sensation. I immediately rinsed my face to stop the pain, but the damage had already been done—my skin turned bright red, and soon...

I purchased a Neutrogena facial care product expecting it to be suitable for my skin, as it was recommended to me as the best match. However, from the very first application, I experienced an uncomfortable burning sensation on both my face and around my eyes. This reaction was immediate and quite in...
Three days ago, I bought the Neutrogena Anti-Blackhead Toner and Anti-Acne Facial Cleansing Gel. I wanted to try this series because I thought products from this brand would be healthy for the skin, but I really regret it. If it had been clearly stated from the beginning that this could be a product...
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