Hello. I purchased Neutrogena’s acne-fighting face wash from a Groseri market branch in Mersin and began using it right away. On the second day, I suddenly experienced a severe burning sensation on my face, followed by intense redness. Painful, pus-filled pimples quickly formed, particularly around my mouth and chin area. I’m now struggling with constant itching and burning, and to make matters worse, I developed swelling around my eyes.
This is not just an issue for people with sensitive skin—it’s much more serious. I strongly believe there are harmful ingredients in this formula that should not be in a skincare product. A product that causes this level of irritation should be pulled from shelves immediately before it harms more people.
It’s unacceptable that I can’t even get in touch with the manufacturer easily. All I can do is go back to the market and fill out a complaint form—which feels like nothing compared to the damage this product has done. They also refused to refund me because it’s a hygiene product. I regret buying this item and will never trust Neutrogena again. I urge the company to take accountability and address this issue properly.
I purchased the Neutrogena Anti-Acne Face Wash, even though I don’t have sensitive skin, expecting it to help with cleansing. However, after just a few uses, I experienced severe itching, redness, and burning on my face. The first time I used it, everything seemed fine, but the next morning, after ...
I purchased a Neutrogena skincare product and used it exactly as directed, following all instructions. But within minutes, my face began to feel like it was on fire. What started as a tingling quickly escalated into a severe burning sensation, and soon after, redness and itching took over my entire ...
I deeply regret purchasing a Neutrogena skincare product that caused my face to burn and turn bright red. At first, I was using it exactly as instructed and everything seemed fine. But shortly after continued use, my skin suddenly became irritated, with an intense burning sensation and visible redne...
I recently purchased the Neutrogena Acne-Fighting Face Wash, trusting the claim that it’s suitable for acne-prone skin types. I have exactly that—acne-prone and sensitive skin—and assumed this product would help. Instead, it caused tiny red bumps and breakouts to appear on my face almost immediately...
I purchased the Neutrogena Acne Stress Control Power-Cream Wash for sensitive skin, and it has ruined my complexion. Before using it, I had 2-3 pimples, but after using it, I started developing small breakouts all over my body, and my face began burning and peeling. I thought it was a reputable bran...
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