As soon as I started using the Neutrogena Hydro Boost Eye Cream, I felt an immediate burning sensation around my eyes. I initially brushed it off, but the discomfort persisted every time I applied the product. Before buying it, the Watsons store employee had casually warned me that the product might cause a stinging effect—but since I’ve used other Neutrogena products without issues, I didn’t think much of it.
After using it for a few days, I realized this reaction wasn’t just a one-off. I've since heard from a few others who also experienced similar irritation, which makes me question how safe and suitable this product really is for sensitive under-eye skin.
I need Neutrogena to clearly state whether this type of burning sensation is considered “normal” or if it indicates a problem with the formula. Products marketed for eye care should not be causing irritation, especially from a globally trusted skincare brand. I ask the company to investigate this issue and provide better warnings or reformulate the product if necessary. I also expect a response and a refund for a product that I can no longer use.
I purchased the Neutrogena Refreshing Scrub from a retail store and used it exactly as instructed. However, the moment I applied it to my skin, I felt an intense burning sensation. I immediately rinsed my face to stop the pain, but the damage had already been done—my skin turned bright red, and soon...
I purchased a Neutrogena facial care product expecting it to be suitable for my skin, as it was recommended to me as the best match. However, from the very first application, I experienced an uncomfortable burning sensation on both my face and around my eyes. This reaction was immediate and quite in...
I purchased a Neutrogena skincare product and used it exactly as directed, following all instructions. But within minutes, my face began to feel like it was on fire. What started as a tingling quickly escalated into a severe burning sensation, and soon after, redness and itching took over my entire ...
I recently purchased a Neutrogena toner specifically marketed for blackhead removal, expecting a gentle and effective skincare solution from a brand I’ve trusted for years. However, upon the very first use, I experienced an intense burning sensation all over my face. The discomfort was so strong tha...
I’ve been using the Neutrogena Hydro Boost Micellar Water (400 ml) for a long time without any issues. It was one of the few products I trusted for my skincare routine. However, the most recent bottle I purchased burned my face immediately upon use. I didn’t change anything else in my routine, and ...
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