I bought a Wiko T60 mobile phone from N11. I received the phone, took it out of the box, and tried to turn it on, but it didn’t power up. When I plugged it in to charge, it overheated excessively. I immediately repackaged it, requested a return, and sent it back. When the return was reviewed, N11 called me to say that because the packaging was opened, the return would not be accepted. How am I supposed to check for defects without taking the product out of the box and testing it? I am not accepting the product because a faulty item was sent to me. What am I supposed to do with a defective product I can’t even use? I have a 14-day return right, and you are obligated to process the return. I will file complaints with all relevant authorities.
I bought a Wiko T60 mobile phone from N11. I received the phone, took it out of the box, and tried to turn it on. It didn't turn on. When I plugged the phone in to charge, it overheated excessively. I put the phone back in its package and sent it back by opening a return. When it went into return inspection, they said by calling N11 that there was no return because the phone packaging was opened. How can I determine if there is a fault without taking the product out of its package and trying it? I am not accepting the product; a faulty product was sent. What am I going to do with a defective product without using it? I have a 14-day return right, and you have to process the return of that product. I will file a complaint with all relevant departments.
I purchased an iPhone 16 512GB from a seller named 'BittiBitiyor' on N11, but the product arrived defective. The phone wouldn’t charge when I opened it, so I returned it. N11 contacted me and told me to take the product to an authorized Apple service center for a report confirming it was a manufactu...
I ordered a product from the Teknikevim store on N11 with order number 204851463636, but the store sent me a defective item with deformed packaging. While I don’t mind the condition of the packaging, I returned the product because it was faulty upon inspection. However, the store refused to accept t...
I bought a Poco X7 from N11 on January 20, and unfortunately, the product was defective. I sent it back right away, but my refund hasn’t been processed yet. I have encountered this issue with N11 before, and it's frustrating to have to deal with it once more. Their lack of support for the products s...
I bought a product from n11.com. The company sent an opened product. I started a return process on the grounds that an opened product was sent. My return was accepted. However, n11.com does not make my full refund by putting forward meaningless excuses. It made a refund lower than the amount I paid....
Received a pre-owned phone instead of the new one I ordered on N11 from seller Doğuş Planet Elektronik Tic. Ve Bil. Hiz. A. Ş. They had me wait for two months after I returned it before sending an empty box. No resolution was achieved despite multiple support tickets. In a fit of frustration, I have...
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