I bought two cleaning buckets at n11.com. I'm sorry to say that both products I received were damaged. In order to resolve this issue, I returned the damaged products for exchange. However, only one product from the package was returned to me, and it was also damaged. Despite providing detailed information to N11 via video recording, the board did not consider my complaint, and my problem was not resolved despite the video. This situation indicates that my consumer rights were violated. For these reasons, I would like to state that if the issue is not resolved, I intend to file a complaint with the Consumer Arbitration Board, and that I have decided to end all commercial relations with n11.com. I'm sharing this complaint on Şikayetvar.com to prevent other consumers from experiencing similar grievances. I request that the parties involved pay attention to this matter and take the necessary precautions.
The product I purchased from the N11 site arrived with missing box contents, rendering it unusable. I contacted MSI Global, and they directed me to ServisPoint, their authorized service center in Turkey. I must commend the ServisPoint team for being attentive and solution-oriented. After mutual disc...
N11 is not reliable and disregards consumer rights. None of the terms of the seller agreement were followed, and my return request was rejected. Although I only used the product to try it out, it was deemed damaged, and my return was sent back to me. The company did not even provide proper proof or ...
I purchased an international product through N11. Since it was not as I expected, I returned it. The product I sent from Kayseri was delivered to an address in Sivas. The status showed as "Return under review." Later, the seller rejected the return, claiming the product had not reached them. I submi...
My half-price distribution beads from the #uniquehobby seller using a coupon from N11 arrived different from the one in the image. The seller does not accept this and is not interested in customer service. I will escalate this situation to THH, CİMER, and all social media platforms. I want the corre...
On August 6, 2025, I purchased shampoo via N11 under order number 206462286535. Although I specified my delivery address as Bartın, the product was delivered to another person named O*** Y******* in Aksaray. The account I logged into with my phone number 5365****66 was closed, and during this proces...
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