We canceled our tickets through Mytrip, and on July 5th, I received an email stating that the refund should be processed within 5 days. This deadline has passed, including the weekend and an additional 2 days, yet the refund has not been received. When I contacted Mytrip's customer service today, I was informed that they processed the transaction, but the bank is withholding the payment due to currency conversion requirements for foreign companies, causing a delay.
Upon contacting my bank, Yapı Kredi, I was told that Mytrip needs to initiate a new refund request for accounting processing, as they had no record of the refund. Now, Mytrip claims again that they processed the refund on the 5th. However, where is the money, and whom should I believe? Mytrip says they did it, but the bank states the refund was not approved. The refund I have been waiting for a week is nowhere to be found, and no one has any information. Neither party takes responsibility but shifts the blame to the other.
I don't understand why there are always such issues with refunds while services are paid for immediately. It's frustrating that a simple matter is not handled properly. I cannot wait for another nine days for my refund; I have other commitments and cannot afford to wait.
My international flight scheduled for February 21 was canceled due to weather conditions. Turkish Airlines (THY) processed the full refund on the same day and transferred it directly to Mytrip. But now, 49 days later, I still haven’t received the refund from Mytrip. Every time I contact their custo...
I booked a Turkish Airlines flight through Mytrip that was scheduled for February 22. Unfortunately, the flight was canceled by the airline, and Turkish Airlines confirmed the very next day that they had refunded the full amount to Mytrip. Since then, I've been trying to get my money back from Mytr...
I booked a round-trip ticket to Belgrade through Mytrip for February 22–24. Unfortunately, my flight was canceled on February 21 due to snowfall. When I contacted customer service, they told me the refund would be processed within 15 business days. Now, it’s been over 3 weeks and still no refund. E...
I canceled my flight ticket from Mytrip (Order No: 1059-314-258) and was told I’d receive a refund. It’s been 17 days, and I still haven’t received my money. Every time I contact customer service, they just tell me to “check with your bank” and provide no meaningful support or update. The payment r...
I’ve been trying to get my ₺8,000 refund from MyTrip for the past 3 months, and they’ve done nothing but give me excuse after excuse. On April 23, I contacted them to cancel a flight that was scheduled for July 18. Instead of handling it directly, they told me I had to contact the airline first to r...
Comments