MyNearWallet won’t import my account seed phrase correctly and shows different balances; how can I recover my real funds?

If MyNearWallet won’t import your seed phrase correctly and shows different balances and you want to recover your real funds;

Verify the seed phrase first;

• Make sure you entered words in the exact order
• Check spelling carefully (no extra spaces)
• Use lowercase only
• Confirm it’s a 12/24-word phrase (not private key)

Check the correct derivation path;

• Some wallets use different derivation paths
• Make sure you’re importing as a NEAR wallet, not another chain
• If available, check “Advanced / Derivation Path” settings

Confirm the correct account ID;

• After import, check the account name shown
• NEAR allows multiple accounts under one seed
• Make sure you’re viewing the correct account

Check on NEAR Explorer;

• Go to explorer.near.org
• Enter your original wallet address
• Confirm actual on-chain balance
• Screenshot the balance shown

Try another trusted NEAR wallet;

• Import the same seed into:
– Official NEAR Wallet (if supported)
– Another reputable NEAR-compatible wallet
• Compare balances shown

Do NOT create new wallets repeatedly;

• Avoid generating new seed phrases
• Never share your seed phrase with support

Contact MyNearWallet Support;

• Provide:
– Your public wallet address (NOT seed phrase)
– Screenshot of incorrect balance
– Description of import issue

• Ask them to:
– Verify correct derivation path
– Confirm account mapping
– Check for UI display bugs

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